HYPERGEAR warrants that all products purchased from an authorized dealer will be free from quality-related defects in material and workmanship when the product is used for the intended purpose under normal conditions for the period stated on each product. This warranty is restricted to the original purchaser with a valid proof of purchase.
This warranty does not apply to damages incurred as a result of wear and tear from normal use over time, accidental damages, improper care, modifications, disassembly or alterations to the product, misuse and abuse, or improper operation.
Return & Replacement
For warranty claims, the user will need to return the completed Warranty Replacement Form in order to receive a Return Authorization Number (RMA). The user will then need to send in the defective product(s) for testing and evaluation, with a copy of the receipt or invoice and the RMA number clearly marked on the shipping package. Once a replacement has been approved, users are responsible for the cost of shipping the replacement. We will charge a flat rate shipping fee for users located in the United States, who have not paid return shipping fees beforehand. This fee can be collected either by credit card, check, and/ or PayPal. Users outside of the United States should first attempt to exercise their product warranty through the original source of purchase, whether it via store or website. HYPERGEAR’s product warranties will still be upheld by us directly, but the user will be responsible for any shipping costs. HYPERGEAR is not responsible for any loss or damage incurred during shipping.
For Domestic (USA) Shipping & Handling Charges, please contact us at 1-855-7348 or firstname.lastname@example.org